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Return Policy

Return Policy

 

How do I get a return?

We handle all refund requests through our Live Help. We do not accept refund requests via e-mail for security reasons. If you would like to request a refund, please contact our Live Help. I have not received my order. What is happening?

In the vast majority of cases, we are able to fulfill orders within the timeframe given. However, sometimes we may be unable to fulfill your order right away. If this is the case, we shall contact you to inform you. You will be given the option to cancel your order and get a refund, or wait for us to have stock again. Please note that, we could only make partial refund if you have received part of good as ordered.

How are refunds issued?

If your request for a refund is granted, we shall make a payment to your Paypal account within 12 hours.

In some cases we can make a refund with the bank transfer at your real name.

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