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Return Policy

Return Policy

 

How do I get a return?

We handle all refund requests through our Live Help. We do not accept refund requests via e-mail for security reasons. If you would like to request a refund, please contact our Live Help. I have not received my order. What is happening?

In the vast majority of cases, we are able to fulfill orders within the timeframe given. However, sometimes we may be unable to fulfill your order right away. If this is the case, we shall contact you to inform you. You will be given the option to cancel your order and get a refund, or wait for us to have stock again.
Our refund/return guarantee period is 7 calendar days.
We do not accept refund/return requests after 7 calendar days after purchase, but we still may support you with the purchase.

How are refunds issued?

If your request for a refund is granted, we shall make a payment or revent your payment ( with the same payment methods was used for purchase, to the same person was made the purchase) within 12h ( on our side).
Please allow up to  5 business days for the payment to appear at your bank/card account before contact us back.

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