QQURA LLC respects your privacy and works hard to safeguard the privacy of your personal data. We realize that the exciting growth of the Internet and online services raise questions concerning the nature, use and confidentiality of information collected about consumers. We want you to know that we apply our long-standing commitment of safeguarding privacy to our online and Internet activities.
Personally Identifiable Information
We collect Personal Information when you contact us, when you register with us, when you use our products and services, when you submit an order with us, when you visit our web sites or the web sites of certain of the Company's partners, and when you enter promotions and sweepstakes. Because this information is a critical part of our business, it would be treated like our other assets in the context of a merger, sale or other corporate reorganization or legal proceeding. QQURA LLC also does not market to, or knowingly collect personal information from, children under he age of 18 on Company sites.
We use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use. For example, you will note that while using some features of the QQURA LLC's web site( PWLVL.COM) you will need to submit a password or some other type of authenticating information.
Verification, Billing, and Order Status
We collect Personal Information to verify the accuracy of your name, billing address, shipping address to screen for fraud, to bill you for products and services purchased and to pay you for products and services sold. We use your e-mail address (es) to contact you regarding the status of your order when necessary and to send you a Receipt Purchase/Sale Confirmation and Order Shipping Notification.
We will communicate with you in response to your inquiries, to provide the products and services you request, and to manage your account. We will communicate with you by e-mail, live chat or telephone, in accordance with your wishes.
Compliance with Legal Authorities
As required by law, and to enforce customers' or our legal rights, and to comply with local, state, federal and international law, we may disclose information to law enforcement agencies.
Our sites are not intended for or directed to persons under the age of 18. We do not buy or sell products or services from or to children. Any person who provides their information to us through our web sites represents to the Company that they are 18 years of age or older. If you are under 18, you may use PWLVL.COM only with the involvement of a parent or guardian.
How do I get a return?
We handle all refund requests through our Live Help. We do not accept refund requests via e-mail for security reasons. If you would like to request a refund, please contact our Live Help. I have not received my order. What is happening?
In the vast majority of cases, we are able to fulfill orders within the timeframe given. However, sometimes we may be unable to fulfill your order right away. If this is the case, we shall contact you to inform you. You will be given the option to cancel your order and get a refund, or wait for us to have stock again. Please note that, we could only make partial refund if you have received part of good as ordered.
How are refunds issued?
If your request for a refund is granted, we shall make a payment or revert your payment on our side ( with the same payment methods was used for the order) within 12 business hours.
Allow up to 5 business to get the payment back to your bank account / payment card.
TERMS AND CONDITIONS
When you visit the Company's websites or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of the Company or its content suppliers and is protected by domestic and international copyright laws. The compilation of all content on this site is the exclusive property of the Company and is protected by domestic and international copyright laws. All software used on this site is the property of the Company or its software suppliers and is protected by domestic and international copyright laws.
LICENSE AND SITE ACCESS
The Company grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of the Company. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction services. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of the Company. The use of spiders, robots, scrapers or any other means, whether through the use of automated software or through a physical or mechanical system, is strictly prohibited. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Company and our affiliates without express written consent. You may not use any meta tags or any other 'hidden text' utilizing the Company's name or trademarks without the express written consent of the Company. Any unauthorized use terminates the permission or license granted by the Company. You may not use any Company logos or other proprietary graphic or trademark as part of the link without express written permission.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use the Company's services only with involvement of a parent or guardian. The Company and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
DESCRIPTION OF SITE AND SERVICES
Through this website, the Company provides you with access to a variety of resources, including the purchase and sale of virtual items and accounts. Such services, including any updates, enhancements, new features, and/or the addition of any new Web properties, are subject to these Terms and Conditions. The Company may also provide links and pointers to Internet sites maintained by third-parties. Neither the Company, it's parent or subsidiary companies, nor their affiliates operate or control in any respect any information, products or services on these third-party sites. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their websites. The Company does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use. The material in this site and the third-party sites are provided 'as is' and without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to the applicable law, the Company disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for particular purpose. The Company makes no representation or claims to any title for any accounts or virtual items purchased or sold through this site. The Company furthre makes no representations regarding the transferability, use, and ownership of any such accounts or virtual items. The Company is not affiliated with any publisher or developer of any game, including without limitation, Blizzard Entertainment, Battle.net, Sony Online Entertainment Inc., Sony Computer Entertainment America Inc., Ncsoft Corporation, Turbine, Ubisoft, Codemasters, Electronic Arts, CCP Games, Atari, Webzen, Acclaim, Mythic Entertainment, Inc., Lucasfilm Entertainment Company Ltd., and SqareEnix CO., LTD,Turbine,Bhi and Gravity Corps,MGAMEINC.Wizet or NXgamesInc,MOLI GROUP LIMITED & Sing-Gium International, ankama Company (the 'Company', the 'Studio') .
This site does not currently support Price Matching. If you find a better price at another online store we will do our best to beat it.
100% REFUND GUARANTEE
The company offers a 100% money back guarantee that any undelivered order could be full refunded within 24-72 working hours through contacting our 24/7 live support.
PRICE PROTECTION POLICY
The Company currently offers a price protection when making purchases. If you purchase a product or service from the Company and the price is lowered within 24 hours of that purchase, you may contact the Company through the Live Help with your order number to receive additional products to make up for the difference.
The Company and its affiliates attempt to be as accurate as possible in describing a product or service. However, the Company does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by the Company itself is not as described, your sole remedy is to return it within 24 hours of purchase.
CD keys delivery by email, guaranted delivery time 24h
SHIPPING & HANDLING
Shipping & Handling is included unless specified.
Please note that we do NOT charge your credit card until your order enters the shipping/delivery process. We verify prices and stock as part of our shipping procedures. If an item's correct price is lower than our stated price, we charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
No person, employee, agent or entity affiliated in way to any game publisher or developer, including without limitation, Blizzard Entertainment, Battle.net, Sony Online Entertainment Inc., Sony Computer Entertainment America Inc., Ncsoft Corporation, Turbine, Ubisoft, Codemasters, Electronic Arts, CCP Games, Atari, Webzen, Acclaim, Mythic Entertainment, Inc., Lucasfilm Entertainment Company Ltd., and SqareEnix CO., LTD,Turbine,Bhi and Gravity Corps,MGAMEINC.Wizet or NXgamesInc,MOLI GROUP LIMITED & Sing-Gium International, ankama Company (the 'Company', the 'Studio') is authorized to use or access this site or to utilize the services provided herein.
REVIEWS, COMMENTS, COMMUNICATIONS AND OTHER CONTENT
Visitors may post reviews, comments, and other content; and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of 'spam'. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. The Company reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant the Company and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant the Company and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you indemnify the Company and its affiliates for all claims resulting from content you supply. The Company has the right but not the obligation to monitor and edit or remove any activity or content. The Company takes no responsibility and assumes no liability for any content posted by you or any third party.
The Company and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact our legal department about making claims of copyright infringement.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY:
THIS SITE IS PROVIDED BY THE COMPANY ON AN 'AS IS' AND 'AS AVAILABLE' BASIS. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E- MAIL SENT FROM THE COMPANY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE COMPANY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES.
You agree to indemnify and hold the Company and any of its parent, subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms and Conditions or any terms and conditions it incorporates by reference, or your violation of any law or the rights of a third party.
Any dispute relating in any way to these Terms and Conditions, your visit to the Company's websites or to products and/or services you purchase through the Company shall be exclusively submitted to arbitration in Hong Kong, except that, to the extent you have in any manner violated or threatened to violate the Company's intellectual property rights, the Company may seek injunctive or other appropriate relief in any court in the World, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under these Terms and Conditions shall be conducted under the rules then prevailing in Hong Kong. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms and Conditions shall be joined to an arbitration involving any other party subject to these Terms and Conditions, whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
The failure of the Company to enforce any provision of these Terms and Conditions shall not be construed as a waiver or limitation of the Companys right subsequently to enforce and compel strict compliance with every provision of these Terms and Conditions.
You acknowledge that violation of these Terms and Conditions could cause irreparable harm for which monetary damages may be difficult to ascertain or an inadequate remedy. You therefore, agree that the Company shall be entitled, in addition to its other rights, to seek and obtain injunctive relief for any violation of these Terms and Conditions without the filing or posting of any bond or surety. Furthermore, in the event a lawsuit or action is brought by any party under these Terms and Conditions to enforce any of its terms, it is agreed that if the Company shall be deemed to be the prevailing party as determined by final judgment, not subject to appeal, of a court of competent jurisdiction, the Company shall be entitled to recovery of reasonable attorney's fees, expert fees, litigation expenses and court costs in addition to any other relief granted by the court.
If any term or provision in these Terms and Conditions is found to be void, against public policy, or unenforceable by a court of competent jurisdiction and such finding or order becomes final and non-appealable, then, the offending provision shall be deemed modified to the extent necessary to make it valid and enforceable. If the offending provision cannot be so modified, then the same shall be deemed stricken here from in its entirety, and unless such term or provision is material to the performance of these Terms and Conditions, the remainder of these Terms and Conditions shall survive with the said offending provision eliminated.
Additional Terms and Conditions; EULAs
When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the "G2A Pay services provider") to make a purchase on our website, responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements and are not subject to the Terms on this website.
We and/or entities that sell products on our website by using G2A Pay services are primarily responsible for warranty, maintenance, technical or product support services for those Products. We and/or entities that sell products on our website are primarily responsible to users for any liabilities related to fulfillment of orders, and EULAs entered into by the End-User Customer. G2A Pay services provider is primarily responsible for facilitating your payment.
You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.
For customer service inquiries or disputes, You may contact us by email at firstname.lastname@example.org
Questions related to payments made through G2A Pay services provider payment should be addressed to email@example.com.